• Consumer/Dealer Experience Representative

    Job Locations US-UT-Ogden
    Posted Date 1 month ago(3/14/2019 6:00 PM)
    ID
    2019-1397
    # of Openings
    1
    Category
    Customer Service
  • Overview

    Amer Sports is looking for individuals to join our team, professionals who are passionate about contributing to the success of our company while building a career in the outdoor industry. Across its portfolio of brands Amer recruits talented professionals who combine personal ambition with enthusiasm for working as part of a team toward a common goal. 

     

    Consumer/Dealer Experience Representative

     

    To build a lasting, trusted relationship with our partners and consumers by exceeding expectations of best in class service via proactive communication and a genuine desire to foster mutual success.

    What You'll Do

    • Communicate expert knowledge of Mavic product details, configurations, and programs to customers and dealers.
    • Respond to email and phone inquiries, determine the needs of the customer, and provide the proper recommendations based on those needs.

    • Guide customers and dealers through our warranty and loyalty programs.
    • Enter and maintain an accurate order book, run reports, and communicate changes to dealers and customers accordingly.
    • Cross-functional communication with other internal personnel and departments to resolve concerns.
    • Run a territory and/or “own” a specified team function.
    • Other duties as assigned.

    What We're Looking For

    • Minimum of 1 years’ experience in customer support, preferably in the bicycle industry.
    • A genuine love for the consumer experience.
    • Bachelor's degree or equivalent combination of education and experience.
    • An understanding and knowledge of the bicycle industry, channels, and culture.
    • Basic computer skills and the ability to quickly learn new technologies (MS Office and SAP a +).
    • Adaptable and capable of multi-tasking, problem solving, and thriving in a busy environment individually and with a team.

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