• Retail Operations Leader

    Job Locations US-UT-Salt Lake City
    Posted Date 2 months ago(4/10/2019 1:57 PM)
    # of Openings
  • Overview

    Amer Sports is looking for individuals to join our team, professionals who are passionate about contributing to the success of our company while building a career in the outdoor industry. Across its portfolio of brands Amer recruits talented professionals who combine personal ambition with enthusiasm for working as part of a team toward a common goal. 


    Retail Operations Leader


    This position will assist in managing the retail store consistent with the short and long-term interests of the company, its employees, and the local community. The Operations Leader will work closely with the Assistant Store Manager and Store Manager to complete operational duties for the store. The Operations Leader will support the Store Team in achieving customer service and sales goals, monitoring expenses, creating and executing a smooth freight flow process and ensuring the store follows appropriate processes and procedures, in alignment with company goals and mission.



    What You'll Do

    • Schedule regular meetings with the Visual Merchandise Leader to encourage collaboration and alignment
    • Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
    • Maintain an efficient supply and budget tracking system to ensure that all necessary store and office supplies are available as needed
    • Review building for safety, inspections, fire, or security gaps and ensure timely escalation to the ASM of any issues
    • Maintain emergency plan for the store, updating at least every 6 months; include phone trees and evacuation plans
    • Assume responsibility for opening and closing the store and securing all assets
    • Responsible for the Store Operations Scorecard to ensure a 90% rating is consistently achieved
    • Ensure the office, storage areas and break areas are clean, well-organized and in good working order


    Leadership and Development
    • Assume opening and closing responsibilities and assist in the onboarding and training process
    • Maintain employee attitude and morale by recognizing outstanding performance and service
    • Motivate and develop staff in order to encourage their professional development
    • Provide an “open door” policy where employees are free to express their concerns and feelings
    • Collaborate and work closely with all brands and divisions of the company
    • Working with the Store Manager, develop a pool of potential sales associates to meet the long range retail and company objectives
    • Inspire employees so that each person contributes to the productivity of the store
    • Delegate work load appropriately and effectively
    • Contribute to team efforts and attend all mandatory training meetings and PK sessions


    • Execute physical inventory annually in conjunction and alignment with the corporate office instructions
    • Follow the instructions of Amer Sports specific to inventory control, shrink, loss prevention plans, paperwork flow, and timeliness of reporting receipt of goods, inventory transfers and other related inventory matters
    • Work with the Assistant Store Manager and Visual Merchandiser to ensure timely flow of inventory to the sales floor and stock room, to optimize sales
    • Work with the Visual Merchandiser to plan for seasonal changes, off price events and DM product
    • Ensure warranties, damaged, and defective merchandise is completed bi-weekly and/or shipped to HQ for repair; maintain organized files for customer communication
    • Assist in protecting company assets through promoting awareness of loss prevention; complete cycle counts monthly and as needed in higher shrink areas
    • Ensure that the stockroom is clean and well-organized

    Customer Service
    • While managing the stock room and freight flow process is the prime job responsibility, this will not ever overshadow the customer’s needs or your support of the sales floor
    • Provide a superior level of prompt, efficient and courteous customer service
    • Ability to learn detail about multiple brands and apply knowledge to assist customers
    • Provide accurate information on products, educate customers on products and offer product suggestions
    • Ability to quickly resolve customer questions and complaints and to listen, interact and follow-up with customers
    • Accurately process payments by totaling purchases; processing cash, checks and credit cards; correctly operate cash register system
    • Use sales techniques that model the Amer Sports Retail Academy
    • Instill the meaning and importance of customer engagement in all employees; empower staff to take care of the guest in all customer service matters
    • Create and Enhance the Brand experience by promoting and leading as a positive role model
    • Be personally available to all customers to communicate and identify their needs and address their questions or concerns


    What We're Looking For

    • Previous retail sales experience
    • 2-5 years retail sales experience
    • Ability to give clear directions and set expectations for staff
    • Excellent organizational skills
    • Excel and Word proficient
    • Accuracy and attention to detail
    • Outstanding oral and written communication skills
    • Self-motivated
    • Ability to train and delegate effectively
    • Problem solving ability
    • Ability to effectively work with and motivate the team
    • Cash handling experience
    • Amer Sports product use/knowledge
    • Employee Conduct - It is the responsibility of every employee to contribute to a positive work environment through teamwork, cooperation, and professional interactions with co-workers, customers and vendors

    Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.


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