Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Precor, Atomic, Arc’teryx, ENVE, and Suunto. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us.
We are currently seeking a Director to lead the Customer Experience team that supports our Salomon, Atomic, Suunto & Armada brands throughout North America. This role will ensure that the culture, tools, and resources are in place to foster a high-value environment that supports the Brand’s goals and direction while providing an industry leading customer experience. The Director will be responsible for short and long term strategic development and execution of our Customer Experience strategic priorities while directing the day to day efforts to drive toward successful results. Specific responsibilities include, but are not limited to:
This role requires a bachelors degree in business or related field. We are looking for a candidate with 10+ years experience in a customer service role (preferably in a B2B & ecommerce environment) along with 10+ years’ experience in leading, coaching, or training others.
Other qualifications include:
What We’ll Provide
This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.
We offer a great working environment in the sports industry with talented & passionate colleagues all over the world! Other benefits and perks include:
Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.