Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, ENVE, and Suunto. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us.
We are currently seeking a Customer Experience (CX) Manager to be responsible for establishing and maintaining great relationships within key stakeholders--the internal and/or agency salesforce, brand business leaders, and our external customer (dealer) base. This role will be expected to develop a deep understanding of the unique needs of our customers and make coordinated adjustments to our delivery systems based upon their findings. The Manager will work with their counterparts in the Americas portfolio to harmoniously orchestrate continuous improvement in our delivery systems to ensure top performance against our quality standards, resulting in exceptional service to our dealer base. Specific responsibilities include, but are not limited to:
Manage, Coach, and Develop Direct Reports
Business Process Review, Development, and Execution
Account and Sales Relationship Management
An individual who is passionate about ensuring we exceed our customers’ expectations through upholding our quality standards via the management of our key delivery systems – our people, processes, and place. This individual should be motivated by hiring, coaching, and developing direct reports; as well as reviewing, adjusting, and executing business processes.
A bachelors degree preferably in business, marketing, or sports management, is strongly preferred. A combination of education and experience may be considered in lieu of a completed degree. Qualified candidates should also have 5+ years of previous experience in a customer experience role, preferably in a B2B environment. Experience should include 2+ years’ leading, coaching, or training people and business leaders. Other qualifications include:
What We’ll Provide
This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation. We offer a great working environment in the sports industry with talented & passionate colleagues all over the world! Other benefits and perks include:
Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.