Digital Specialist – Armada

Job Locations US-UT-Park City
Job Post Information* : Posted Date 2 months ago(6/14/2021 12:59 PM)
ID
2021-2395
# of Openings
0
Category
Product

Overview

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Arc’teryx, Atomic, and Armada among others. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us.

 

What You'll Do

The Digital Specialist is responsible for supporting the Armada ecommerce business to ensure a high level of execution of our online business. This role will assist to move our direct business forward through developing capabilities on the Armada site, improving customers experience, driving sales, general martech, and supporting the overall brand direction.
  • Digital Asset & Catalog Enrichment – Import & enrich product and digital assets data within Armada’s Product Information & Digital Assets Management Systems, for optimal data quality in downstream distribution.
  • Site Content Management, Catalog Merchandising, & On-Site Content Moderation - Update site content & campaigns where needed to support local initiatives. Carry out on site merchandising strategy on North American Armada sites. Work with Ecommerce Manager to ensure stock levels to support campaigns, and in coordinating specific collection & landing pages builds out for North American market and Europe Market as needed. Moderate on-site Reviews & UGC; including approving/denying, responding, or other engagements.
  • Consumer Experience & Service - Work with local CRM & Campaign Specialists to support a consistent experience for our consumers. Assist and adapt FAQs, newsletters and consumer facing messaging. Review copy & translations (French). Be the Armada contact for all escalated Consumer and VIP contacts in NAM and EU. Field incoming correspondence from consumers and VIP’s through phone & email as needed by Armada Ecommerce Manager. Go above and behind to facilitate online purchases on Armadaskis.com, and local purchases between consumers, VIP’s and our retail partners, with your Armada product knowledge of complete product lines, features, functionality and intended style combinations. Resolve customer issues by identifying problems and coordinating appropriate corrective action.
  • MarTech Quality Assurance, Testing, & General Support – Constantly monitor high priority Marketing Technology platforms to report errors and submit & monitor tickets on fixes. Test new releases into preprod & production environments. Problem solving & system architecture understanding to support ecom Manager.
  • Activation Campaign Coordination - Help Armada Marketing team execute on key activations. With direction from the Ecommerce Manager, define local product range online from the global offering. Segment products & build out site navigation. During promotional periods, work to define the offer & way to support through. If needed, assist with responses to consumers on social media: Instagram & Facebook DM's, likes/comments on other posts & ads.

What We're Looking For

We are looking for a candidate with a Bachelor’s Degree in Marketing or Business, or equivalent combination of relevant experience.  Qualified candidates should have 1+ years experience in ecommerce, digital marketing, or marketing technology.  Experience in the sports & outdoor business; retail, manufacturing, or etail is highly preferred.

 

Needed Skills:

  • Skills and insight into online merchandising, digital marketing, and customer service.
  • Computer skills: Microsoft Office, Outlook, Teams, Adobe Experience Cloud (AA, AEMS, AC, CDP, Target), Drupal or equivalent CMS, Sales Force Marketing Cloud or equivalent, Salesforce Service Cloud or equivalent.
  • Content management capabilities

Needed Competencies:

  • UI/UX site understanding
  • Understanding of key metrics around web analytics
  • Formulating Strategies and Concepts
  • Presenting and Communicating Information
  • Planning and Organizing
  • Writing and Reporting
  • Customer focused
  • Analytical mindset and business acumen
  • Ability to work in a international matrix environment
  •  
  • Flexible hours to compensate for international time zones
  • Fluent communication skills in English; Secondary French language a plus
  • Ability to travel:  5% Domestic and International Travel
 

What We’ll Provide

 

This role is based at the Armada headquarters in Park City and is a part of the Amer Sports Winter & Outdoor full category of brands.  We offer a great working environment in the sports industry with talented & passionate colleagues all over the world!  Other benefits and perks include: 

 

  • Medical, dental and vision
  • 401k with company match
  • Life insurance, pre-tax transit benefit program
  • Discounts on Amer Sports products
  • Smart casual dress
  • Free gym membership and ski pass
  • Summer hours

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

 

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