Desktop Support Analyst

Job Locations US-UT-Ogden
Job Post Information* : Posted Date 2 months ago(6/14/2021 2:32 PM)
ID
2021-2396
# of Openings
1
Category
IT

Overview

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, ENVE, and Suunto.  We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us! 

What You'll Do

We are currently seeking a Desktop Support Analyst.  This role is primarily responsible for providing end user support of computer hardware and software, Active Directory account management, IP Phones, printers and all other peripheral devices to internal staff.  The Support Analyst is responsible for maintaining all operating system images for the purpose of repair, updates and new deployments.  Essential duties may include:

 

  • Provide end users with technical support in person and via remote access, phone and Email.
  • Monitor/work help desk ticket queues and 3CX phone/hotline queue.
  • Install/upgrade software and troubleshoot software issues.
  • Obtain a good understanding of the Amer Sports environment’s software and have the ability to provide software training to clients when needed.
  • Learn the different applications/systems and processes used daily by the support team.
  • Provide support on 3CX PBX and telephony related applications.
  • Weekend and/or after-hour work may be scheduled as necessary.

What We're Looking For

REQUIRED EDUCATION & EXPERIENCE

 

  • 2+ years’ experience in a PC\Telecom network environments.
  • Technical knowledge of Mac OSX, Windows 7,8,10 and Windows Server operating systems.
  • SharePoint document management experience.
  • Familiar with Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
  • Experience configuring local security policies.
  • Basic knowledge of small routers, switches and gateways (Comcast SOHO\Home router and Wifi)
  • Knowledge of remote management tools (LogMeIn Rescue is a plus).
  • Troubleshoot hardware and printer issues.
  • Familiar with telecom protocols, SIP, PSTN, PRIs etc.

 

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Ability to work toward corporate objectives.
  • Able to work independently and efficiently to meet deadlines but also have the ability to work with others and obtain cooperation internally and with outside parties.
  • Quality of work to include timeliness, completeness and accuracy.
  • Knowledge of department functions so that operations run smoothly in manager’s absence.
  • Ability to provide technical explanations to support issues.
  • Regular and predictable attendance is an essential function of the job.
  • MCP certification a plus.
  • Mac OSX certification a plus.
  • A+ / N+ / S+ certifications a plus.

 

What else should you bring to the job?

Good communication, and strong interpersonal & customer service skills. The ability to work independently, as well as cooperatively with internal and external partners. A quality mindset toward completing objectives, and an ability to understand department functions.

 

 

What We’ll Provide

 

This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.  We offer a great working environment in the sports industry with talented & passionate colleagues all over the world!  Other benefits and perks include: 

 

  • Medical, dental and vision
  • 401k with company match
  • Life insurance, pre-tax transit benefit program
  • Discounts on Amer Sports products
  • Smart casual dress
  • Free gym membership and ski pass
  • Summer hours

 

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

 

 

Physical Demands & Working Environment

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.

 

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

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