Customer Service Reps - Seasonal Roles

Job Locations US-UT-Ogden
Job Post Information* : Posted Date 1 month ago(8/13/2021 9:17 AM)
ID
2021-2549
# of Openings
2
Category
Customer Service

Overview

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Precor, Atomic, Arc’teryx, ENVE, and Suunto.  We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us.

What You'll Do

We are currently seeking enthusiastic, service-oriented individuals to join our After Sales Support and Warranty team during our busy season—now through late March.  

 

You will help ensure consistent delivery of an unparalleled service experience to each customer, through processes and systems that support the service and sales areas--while working to achieve our key performance indicator goals.  Specific responsibilities include, but are not limited to:

 

  • Commit to the common purpose of delivering exceptional service through courtesy, care, reliability and efficiency
  • Effectively communicate with customers via Salesforce, telephone, email and chat to support & resolve issues; disseminate information to warranty claims and spare parts orders
  • Inspect product returns and make decisions, consistent with Amer Sports policy and procedure, regarding warranty coverage or denial 
  • Perform day to day duties at the service center, including cleaning, organizing, shipping, and receiving
  • Create customer orders and warranty replacement orders;
  • Utilize all training and organizational resources to uphold and accurately perform assigned responsibilities and business procedures
  • Reinforces a positive and supportive day-to-day team environment

What We're Looking For

This role requires a high school diploma or GED. Additionally, we are looking for 1-3 years’ experience in customer service, optimally in winter & outdoor sports equipment.  Other qualifications include:

 

  • Strong interpersonal skills and ability to empathize with customers in sometimes intense situations
  • Self-driven ability to multi-task and quickly change priorities/focus based on business needs, immediate demands and to complete all duties on time
  • Excellent communication skills and self-confidence to work independently with an array of business areas and brands
  • POS/Ordering systems (SAP) experience optional, but preferred
  • High Proficiency in Microsoft Suite (Outlook, Excel, Teams)
  • Experience working in a ski shop or general knowledge outdoor and ski industry preferred, but not required

This role is located in a warehouse environment. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must regularly kneel, stoop, crouch, twist and lift up to 50 pounds, with or without accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

 

What We’ll Provide

 

We have multiple openings for this role.  The team is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.  We offer a great working environment in the sports industry with talented & passionate colleagues all over the world!  Perks include: 

 

  • Discounts on Amer Sports products
  • Smart casual dress
  • Discount on local ski pass

 

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

 

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