Logistics Service Office Team Leader

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, and ENVE.  We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us.

We are currently seeking a Logistics Service Office Team Leader in North America.  As a Logistics Services Team Leader in Amer Sports Distribution and Transportation you will be the Distribution & Transportation “face” for customers logistics requests in Northern America as single point of contact, to ensure high quality support on incidents happening during transportation.  You will provide first level support, prioritize requests according to SLAs (Service Level Agreements) and manage claims.  You will also provide a positive customer experience to our customers & partners and increase transparency and harmonization within Amer Sports warehouses and brands.  

Essential Duties & Responsibilities include:

SPOC-Helpdesk Function:

• Monitor Ticket-Activity (Service Level Agreement – First Response Time & Time to Solution; Queue Management)
• Be the Escalation contact for complex requests, incidents or complaints concerning D&T topics.
• Manage claims end-to-end (opening, follow up, reimbursement)
• Strive for improvement of ongoing processes and support service improvement projects.

Customer logistics requests

• Consolidate all customer requests.
• Take part in regular meetings with logistics stakeholders (internal/external)

Stakeholders Communication & Support:

• Provide support to the different teams (SSO, ECOM, Transportation, Warehouse)
• Pre-alert when something goes in the wrong direction (dropping carrier performance, uncertain warehouse processes…)
• Develop & coordinate with Transportation department the action plans related to carriers in case of claims or other service issues.
• Process documentation

Leadership Responsibilities:

• Manage one team member

This role requires a Bachelor’s Degree or equivalent experience.  We are looking for an individual with 2-5 years of experience in logistics/supply chain.  

Other qualifications include:

Technical skills

• Knowledge of logistics & sales processes
• Organizational & prioritization skills
• Analytical skills
• MS Office
• Comfortable with IT/ERP systems (SAP a plus - SAP BI a plus)
• English speaking

 Behavioral skills

• Customer orientation
• Strong communication skills
• Problem solving
• Team player
• Intercultural skills and experience

  What We’ll Provide

This role is based at the Distribution Center for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.

We offer a great working environment in the sports industry with talented & passionate colleagues all over the world!  Other benefits and perks include:  

• Medical, dental and vision
• 401k with company match
• Life insurance, pre-tax transit benefit program
• Discounts on Amer Sports products
• Smart casual dress
• Free gym membership and ski pass

 Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.