Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, and Arc’teryx. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us.
We are currently seeking a Customer Service Account Manager. The manager is an advocate for establishing and maintaining strong relationships between key stakeholders, internal personnel, brand business leaders, agency sales teams, and our external customer base. This person is responsible for hiring, coaching, developing direct reports and reviewing, adjusting, and executing business processes. The manager will work with their counterparts in the North American portfolio to harmoniously orchestrate continuous improvement in our delivery systems to ensure top performance against our quality standards, resulting in exceptional service to our customer base.
The duties and the responsibilities described below represent the expectations of a manager.
This role prefers a bachelors degree however, a combination of education and work experience will be considered. We are looking for a candidate with 5+ years previous experience in customer service preferred, optimally in winter & outdoor sports equipment.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
REQUIRED EDUCATION & EXPERIENCE
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Decisions that the manager makes without seeking high-level review or approval in changing methods.
This position will make or be a part of financial decisions and resources. For example, revenues, expenditures, purchases, or other financial dimensions. **If this position has no impact on the company s financial resources please select “not applicable.”
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
What We’ll Provide
This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation. We offer a great working environment in the sports industry with talented & passionate colleagues all over the world! Other benefits and perks include:
Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
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